Cummins Inc., a global power leader, is a corporation of complementary business units that design, manufacture, distribute and service engines and related technologies, including fuel systems, controls, air handling, filtration, emission solutions and electrical power generation systems. Headquartered in Columbus, Indiana, (USA) Cummins employs approximately 44,000 people worldwide and serves customers in approximately 190 countries and territories through a network of more than 600 company-owned and independent distributor locations and approximately 6,500 dealer locations. Cummins earned $1.66 billion on sales of $17.3 billion in 2012. Press releases can be found on the Web at www.cummins.com.
Job Field: ENGINEERING
Primary Location: Nigeria
Job Type: Experienced – Professional / Office
Main Purpose of the Position
To control and supervise the day to day operation of the Workshop Teams ensuring all customer and operational targets are met
Key Responsibilities:
- Effective coordination/supervision of all Service Personnel and teams, to ensure all Service and Customer requirements are met.
- Regular (daily, weekly & monthly) reviews of team performance with Engineers and Technicians , to ensure performance targets are being met · In conjunction with the Quickserve Champion lead the implantation and ongoing performance improvement of the Quickserve Process within Mining operations and our customers
- Liaise with Customers and efficiently schedule service work (overhauls, warranty and chargeable repairs) to meet all published targets
- Accurate and timely completion of Service Documentation, meeting Minimum Claims Documentation Requirements (MCDR) · Create customer loyalty through pro-active communication, to include daily job progress reports on ongoing service interventions · Highlight ‘upsell’ opportunities to the Customer and ensure that any ‘rejected’ opportunities are evident on the Service Worksheet before Customer signature · Provides Technical Support to all relevant staff, customers and dealers as required in conjunction with Field Controller
- Assist Controller the recruitment and development of all Service personnel including Trainees, in accordance with Company procedures
- Lead, manage and motivate employees, including control and discipline in accordance with Company procedures and in conjunction with the Field Controller and HR dept
- Ensure the welfare and equitable treatment of all staff
- Ensure Cummins & customer HS&E standards are met & enforced at all times on both Cummins & customer sites
- Ensure all Company and customer risk assessments, method statements & contractor procedures are enforced
- Take reasonable precautions to protect own safety and that of others. Ensure that self and others use PPE. Report all hazards and accidents. Ensure compliance with all Company procedures in respect of Health and Safety
- Maintain and secure all Company assets, including department vehicles and tooling
- Ensure compliance with all applicable government and company environmental regulations and ensure business is conducted in an environmentally responsible way
- Implement all initiatives as required by the Management Team and other duties as identified by your Line Manager
Experience Required:
- Must be able to motivate people at all levels Essential
- Proven man-management skills. Essential
- Technical knowledge gained in a similar industry Essential
- Minimum of 5 years experience diagnosing and repairing of diesel engines Essential
- Mechanical / Electrical experience Desirable
- Electrical Theory and Troubleshooting Desirable
Qualification
- OND/HND Engineering or City & Guilds or equivalent (Mechanical/Electrical) Essential
- Completion of Diesel Engine or similar Apprenticeship Preferred
- Industry recognised Technical Training Preferred Cummins Qualification Courses Preferred
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